The new Service Program is aimed to

•  
  • - Make your business simpler
  • - Improve your service level
  • - Involve you into a long term partnership
  • - Increase your satisfaction
  • - Reduce total cost of ownership

Datalogic Mobile offers a wide and complete range of post-sales services to protect your investment in mobile products, making your data capture systems more efficient, reducing maintenance and assistance costs, while ensuring maximum productivity and profitability.

WHAT IS EASEOFCARE ABOUT?

EASEOFCARE, the new service offered by Datalogic Mobile, has been enhanced with exciting new benefits at a cost effective price. Along with the new deliverables, Datalogic Mobile now offers 5 year contracts in addition to the 3 year contracts at the time of product sales. Furthermore, all the Ease of Care programs also include the Wavelink TE and Avalanche software maintenance for the same duration of the contract.

EASEOFCARE Overnight Replacement Comprehensive. Losing the use of your Datalogic Mobile product means reduced productivity and costs you money. Datalogic Mobile's Overnight Replacement Service offers the fastest possible "next day, plug and play" unit replacement, with a spare pool owned and managed by Datalogic Mobile. It  covers manufacturer defects, regular  wear & tear, incidental breakage, selected accessories and includes freight paid both ways  with 1-3-5 year plans. It is ideal for customers operating in task critical environments where maximum up-time is required.

EASEOFCARE 2-Day Comprehensive.  This program provides an increased service level at an unbeatable price.  It provides you with efficient factory level depot repair service with a rapid  turnaround time, two (2) business days, covers manufacturer defects, regular  wear & tear, incidental damage, selected accessories and includes express freight paid both ways with 1-3-5 year plans. It is ideal for customers operating in environments with limited spares or minimal down time requirements.

EASEOFCARE 5 day. This program delivers the security of knowing that your product repairs are easily handled with consistent factory procedures, controlled costs and guaranteed results. It covers manufacturer defects  with  five (5) business day repair turnaround, includes freight paid both ways with 1-3-5 year plans. It is ideal for customers requiring enhanced repair turnaround and improved cost control.

Factory Warranty. This covers factory defects up to 1 year with a 10-day turnaround time commitment and ground courier return shipment.

"We know the importance of keeping your business running with our products"

EASEOFCARE SNAPSHOT

EASEOFCARE COVERED PRODUCTS

HAND HELD: Formula Wizard™; F734-E and F734-E/RF; Datalogic Memor™; Datalogic Skorpio™; Falcon® 4410; Kyman™; Formula™

PISTOL GRIP: F725-E and F725-E/RF; Datalogic Skorpio Gun™; Falcon® 4420; Kyman™ (gun version)

VEHICLE MOUNT: Rhino-NET™; R Series™

INDUSTRIAL PDA: Pegaso™

A Return Materials Authorization (RMA) is required for all repairs sent to the Datalogic Mobile Service Center.

Welcome to the Online RMA tool, reserved to all Datalogic Mobile device users.

To enter an RMA and link to repair status for your company, you must complete a one-time online registration. You will receive a User ID and password that you will use each time you access the site.

If you have any questions about the RMA process or the registration process, please, send an email to info.mobile.us@datalogic.com

Please note that if you are already a Datalogic Mobile Value Distribution Partner or Value Solution Partner you must access the on line RMA through the extranet.
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